Some major aspects of professional behavior are listed below:
Respect for others
Responsibility for work:
Respect for others
Showing others respect is the basis of all professional behaviour. It includes:
§ Being courteous and having good manners
§ Being punctual
§ Keeping confidential details confidential
§ Being fair in all dealings
§ Keeping personal opinions of people private
§ Doing what needs to be done, not leaving it for others to do
§ Acceptance of constructive criticism
§ Being fair and gentle when giving feedback
§ Dealing with sensitive issues privately
§ Make allowances for other’s mistakes
§ Listen to others
§ Apologise for any errors or misunderstandings
§ Speak clearly and in language others can easily understand
Responsibility and integrity:
This is where you must take care of yourself and present yourself in order to gain others’ trust and respect.Responsibility for work:
§ Honesty is crucial – avoid even the smallest of lies at all costs
§ If you commit to something, then follow through with it
§ If you are delayed, let the other person know as soon as possible
§ Always be respectful about competing businesses/people – point out your benefits rather than their faults
§ Be prepared before meetings and when presenting reports and the like
§ Ensure you have made yourself clear to avoid any miscommunication
§ Avoid conflicts of interest
§ Be impartial – keep personal bias and intolerances out of the business world
§ Be reliable and dependable
§ Take appropriate actions, rather than trying to hurt someone or their business when you feel wronged
§ Ensure you present yourself pleasantly with good hygiene and appropriate dress codes.
§ Pay for services and products promptly, whatever the cost to yourself
§ Demonstrate self-control and avoid public arguments and disagreements
§ Commitment to Quality
